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Request A Quote Request Quote First Last Street Address Address Line 2 City Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District Of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming State ZIP Code Attach Your Print Here Max file size is 20 MB. Close
Customer Satisfaction Survey A criterion of ISO 9001:2008 is to implement a documented process to monitor customer satisfaction or dissatisfaction and evaluate the trends for improvement. We would appreciate your efforts to respond to our survey. COLONIAL / HAN-DEE SPRING is an ISO 9001:2008 & 9100-C Registered company. Please fax the completed survey to (860) 582-9875, or e-mail it back to us. Please select the appropriate button to rate the following categories giving a "1" for Completely Satisfied, "2" for Satisfied, 3" for Needs Improvement and "4" for Poor. Date I. CUSTOMER SERVICE: A. COLONIAL / HAN-DEE SPRING staff is helpful. 1 2 3 4 B. COLONIAL / HAN-DEE SPRING are quick to respond when asked for help. 1 2 3 4 C. COLONIAL / HAN-DEE SPRING staff conducts themselves in a professional, courteous, and caring manner. 1 2 3 4 II. QUALITY: A. COLONIAL / HAN-DEE SPRING Quality team responds to our Quality problems in a timely manner. 1 2 3 4 B. COLONIAL / HAN-DEE SPRING Quality Department completes their designated responsibilities within the time frame scheduled. 1 2 3 4 C. COLONIAL / HAN-DEE SPRING personnel are committed to providing us with high quality parts. 1 2 3 4 D. COLONIAL / HAN-DEE SPRING ISO Certification has greatly assisted us in solidifying our long-term relationship with them 1 2 3 4 III. DELIVERY: A. Product arrives in good condition at the designated ship location (s). 1 2 3 4 B. Product arrives on time, when it is scheduled. 1 2 3 4 C. Shipment documentation is accurate and consistent with our requirements. 1 2 3 4 IV. VALUE: A. We consider COLONIAL / HAN-DEE SPRING a valuable supplier of products to our company. 1 2 3 4 B. Invoicing accuracy for product shipped and received is consistent with our requirements. 1 2 3 4 C. COLONIAL / HAN-DEE SPRING brings additional value to the normal supplier/customer relationship as a result of the ongoing personal attention on programs awarded. 1 2 3 4 D. COLONIAL / HAN-DEE SPRING Design and Engineering support is a valuable resource for our company. 1 2 3 4 Other Comments Survey Completed by (optional) Email Address Company Name
